Privacy Policy

When inputting your information on our website we collect the following information from you:

• First Name
• Last Name
• Company Name
• Country You Reside
• Street Address
• Town / City
• Postcode
• Phone Number (Optional)
• Email Address
• Order Notes of information that you submit
• The method you opted to pay example (Credit or Debit Card Payment, Paypal).

We collect this data to enable us to process your order and delivery your product to you at the address specified. This allows us to also produce your receipt, use the information to track your parcel.

We hold your data on a My SQL database server which is protected by https. Your data is held on our MySQL database server indefinitely. Why do we keep this information? We retain this information for the purposes of tracking historical orders of all of our customers. We can revert to any online order that you have made with us by searching our MySQL database and locating the information of your purchase.

To access your data/account, please click here.

To delete your data/account and remove all records from our MySQL Database, please click here to log into your account. Once logged into your account please select the large red box which says “delete account“. Your information will be permanently removed. Once this has been removed we may not be able to locate your details for future correspondence to orders you have made.

We hold your email address for the purpose of email correspondence at Mailchimp. Mailchimp is our choice of email marketing provider. We use Mailchimp to keep our customers up to date with the latest offers, sales and news about our business as we feel that this can significantly benefit our customers by keeping up to date with our operations.

We do not share any of your data with a 3rd party. We take your data and the protection of your data seriously and use your data only for purposes to benefit you (our customer) with regular updates of our business.

Like millions of websites across the world, we rely on a tracking system to allow us to understand the behaviours of users on our website. This allows us to improve a whole host of features on our website, delivering the very best content to our users & customers. Our tracking system is provided by Google Analytics which are the most well known and used tracking system in the world. Google Analytics GDPR compliance and general information regarding how it tracks information can be found by click here.

We use social media platforms API’s to allow us to post content to them. Your data is never passed to any 3rd part which includes social media. We use Facebook & Twitter.

We use Sagepay & Paypal to collect payments. Both Sagepay & Paypal are 3rd party companies involved in taking payments from you the customer. We use Secure Socket Layered (SSL) Encryption to pass details from our MySQL database (Website) to either Paypal or Sagepay. This information whilst being transferred is encrypted. The information passed to Paypal or Sagepay will not be used by them in any form other than to collect payment form the information you have given.

Paypal & Sagepay are two of the largest online payment gateways in the world. Please read each of their GDPR compliance & privacy policy information by click here for paypal and Sagepay.

Under the GDPR, if our website experiences a data breach we are required to notify you immediately by email if you have been affected by the breach. A notification will be sent within 72 hours.

This occurs when personal information is passed to:

• an unauthorized data processor or subcontractor
• a non-GDPR compliant body
• a third party without the knowledge of the data subject
• a hacker

If you have any problems, questions or require support with our GDPR then please contact our Data Protection Officer – Dave Eaglen sales@ddhssonline.co.uk.

DDHSS registered in England and Wales.
All personal information that you provide is kept in accordance with the provisions of UK data protection laws. In no way will information be exploited within our trusted company and databases will never be sold or any information given to us is solely for our benefit. This includes all information gathered whether by email or postal addresses.

We use the information that we collect about you to process orders and to provide a greater, more personalized shopping experience. When you register, we need to know your name, e-mail address and delivery address as this information is used every time you order.

We also require a telephone number as we need this in case there is a problem with your order. Please note: as occasionally required we may give your number to our courier in case there is a problem with your delivery. Any such information is subsequentially discarded.

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things; for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide mechanisms for online shopping and to enable traffic monitoring. We also use cookies to save your password so that you don’t have to re-enter it every time you visit our site.
Non-registered visitors to the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.
Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.
You can usually change your browser so that it will not accept cookies.

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 29th September 2020.